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Our goal at Harley Street Specialist Hospital is to provide our patients with the highest quality medical care combined with exceptional service. Listening to our patients is vital, we are always keen to hear about your experience at HSSH, patient feedback is invaluable.

Of the feedback received from patient surveys between January 2016 and December 2016 96% rated the overall impression of their visit as excellent. This is absolutely outstanding and we are very proud of our high standards of patient care.

Complaints procedure

It is important that we are made aware of any problems, no matter how small, in order to get them resolved as soon as possible. We can investigate the issue, enabling us to avoid a similar reoccurrence. Where possible, please make us aware of your concerns whilst you are still on our premises. We will handle your complaint confidentially and it will have no influence on your treatment. Alternatively, if you’d rather discuss the complaint after your visit then please contact us and speak to one of the management team on 020 7034 3301 or email enquiries@hssh.health

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